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After Sales Service

  1. Warranty Period
    1. Parts warranty 2 years for factory fault
    2. Service warranty 1 year
      • 1 time monthly overall cleaning and maintenance service
      • Daily standby service for elevator/escalator error (Free charge only in office time and out of office time will cost charges)
    3. Free Training service for “Basic Emergency Rescue Training” for Customer’s M&E Engineers and Lift operator.
  2. Service Contract Period
    1. Spare parts supporting with original branded parts
    2. Service Contract Types
      1. 1 Month 1 Time Package
        • 1 time monthly overall cleaning and maintenance service
        • 24 hour daily standby service for elevator/escalator error (Free charge only in office time and out of office time will cost charges)
      2. 2 Month 1 Time Package
        • 1 time overall cleaning and maintenance service within 2 month
        • 24 hour daily standby service for elevator/escalator error (Free charge only in office time and out of office time will cost charges)
      3. Yearly EI License Service
        • EI Inspection
        • EI License extension
    3. On-call service
      1. 1 time on-call service for Elevator / Escalator error
      2. 1 time on-call service for Elevator/Escalator Service and Maintenance
    4. One day special stand-by Duty Service
      1. One day special stand-by service with talent operator on your event parties, ceremonies, wedding, etc…
    5. Free training service for “Basic Emergency rescue training” to Customer’s M&E Engineer/ Lift operator